Salon Policy

 $30 non refundable deposits that goes into your service. Cashapp ($Bessquinta), Apple Pay/ Zelle 502-579-2688 (Quintar Bessem)
Appointment is confirmed only after paying the deposit.
Rescheduling can only be done 48hours before the appointment. 

Bess Beauty Hair & Braids: Client Safety & Service Policies

1. Styling Tool Safety

To ensure a safe environment and prevent accidental injury:

* Stationary Conduct: Please avoid sudden movements while your stylist is utilizing sharp or heated tools, including scissors, needles, razors, flat irons, or hot combs.

* Hands-Off Policy: For your safety, please keep your hands away from your hair and the styling area during the service unless specifically instructed by your stylist.

2. Scalp Health & Sensitivity

Your comfort is our priority. Please notify your stylist prior to the start of your service if you have any of the following:

* Known allergies or product sensitivities.

* Scalp tenderness or pre-existing skin conditions.

3. Health, Hygiene & Studio Etiquette

* Wellness Policy: If you are feeling unwell or experiencing any symptoms of illness, please reschedule your appointment.

* Sanitation Standards: We maintain rigorous hygiene protocols, sanitizing all tools, chairs, and workstations between every client.

* Guest Policy: To maintain a focused and professional environment, additional guests are not permitted in the studio unless prior approval has been granted.

Hair Service & Complaint Policy

Satisfaction Guarantee & Reporting

We strive for excellence in every style. If you have any concerns or are dissatisfied with your service, please report the issue to us within 72 hours (3 days) of your appointment.

Refunds and Adjustments

* Refund Policy: Please be advised that all services are non-refundable.

* Retouch Services: If a retouch or adjustment is requested, an additional fee will apply. The cost of the adjustment will be determined by the specific hairstyle and the extent of the work required.

Our Commitment: These rules help Bess Beauty Hair & Braids maintain a safe, professional, and welcoming environment for all our valued clients. Thank you for your continued support and understanding